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Troubleshooting E-mail
I cannot see my deleted mailbox item when I try to recover it by using
the Recover Deleted Items option on the Tools menu in Outlook.
Cause: You may not have selected the folder or the parent folder from
where the item was permanently deleted.
Solution: If you are recovering a permanently deleted mail item, ensure
that you select the folder from which the mail was deleted. For example,
if you have a subfolder in your Inbox named Meeting Minutes, you must select
the Meeting Minutes folder before you choose the Recover Deleted Items option
on the Tools menu.
If you are recovering a deleted folder, ensure that you select the parent
folder of the deleted folder. For example, if you permanently deleted a
subfolder named Meeting Minutes from your Inbox, you must select the Inbox
folder before you choose the Recover Deleted Items option on the Tools menu.
Note
You cannot recover a permanently deleted item if the retention time for
permanently deleted items has elapsed. The default retention time is 30
days. An administrator can run the Backup Configuration Wizard to change
the retention time or to turn it off.
The Recover Deleted Items option is disabled on a Windows XP-based client
computer.
Cause: There are two possible causes. First, you may be using Outlook
over the Internet (which is also called "RPC over HTTP") to check
your e-mail. Second, you may have manually joined the Windows XP-based client
computer t o the Windows Small Business Server network. If you did, then
you bypassed Windows Small Business Server Client Setup, which enables the
Recover Deleted Items option in Outlook.
Solution: You must manually enable the Recover Deleted Items option.
Note
You must log in as an Administrator of the client computer to complete
the following procedure.
To manually enable the Recover Deleted Items option
1. On the client computer, exit Outlook.
2. Click Start, click Run, and then in the Open text box, type regedit.
Caution
Incorrectly editing the registry may severely damage your system. Before
making changes to the registry, you should back up any valued data on the
computer.
3. Browse to HKEY_LOCAL_MACHINE\ Software\ Microsoft\ Exchange\ Client\
Options.
4. From the Edit menu, click New, and then click DWORD Value.
5. Type the name DumpsterAlwaysOn.
Note
Do not type any spaces in the name.
6. Double-click DumpsterAlwaysOn, and then in the Value Data field, type
1.
7. Restart Outlook.
I have more than one e-mail domain name, and the E-mail Domain page of
the Configure E-mail and Internet Connection Wizard allows me to enter only
one of the domain names.
Cause: The Configure E-mail and Internet Connection Wizard can configure
reply-to addresses for only one e-mail domain on the E-mail Domain page.
Solution: Use one of the e-mail domain names when you run the wizard.
Then, you can create a custom recipient policy in Exchange Server 2003 for
a second e-mail domain. The custom recipient policy creates the appropriate
e-mail addresses for users in the second e-mail domain.
For more information, search for "Create a New Recipient Policy" in
Exchange server Help. To access Exchange server Help, click Start, click
Server Management, and then press F1.
Unsolicited e-mail is being delivered to Exchange server mailboxes.
Cause: Connection filtering is not configured on your Exchange server.
Solution: Exchange 2003 supports connection filtering based on block
lists, which are lists that can be queried by your Exchange server to identify
verified spam sources. Connection filtering uses external services that
list known sources of unsolicited e-mail, dial-up user account lists, and
servers open for relay based on IP addresses on block lists that they maintain.
Connection filtering complements third-party content filter products. You
can also configure connection filtering without using a block list provider
by creating global accept and deny lists of SMTP addresses from which you
want to globally accept or deny all e-mail.
To configure connection filtering, you must first create and configure
a connection filtering rule, and then apply it your SMTP virtual server.
For more information, search for "Configure Connection Filtering" in
Exchange server Help. To access Exchange server Help, click Start, click
Server Management, and then press F1.
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