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Troubleshooting Internet Access
I want to switch from using my existing DHCP server, such as a router device, to using Windows Small Business Server 2003 as my DHCP server.
Cause: You must disable the existing DHCP server, install the DHCP Server service on your computer running Windows Small Business Server 2003, and then configure the DHCP scope for your network.
Solution: Using Windows Small Business Server 2003 as your DHCP server ensures that your DHCP settings are properly configured for the local network. Not all DHCP scope options for the Windows Small Business Server network can be configured for the DHCP service of all router devices.
For information about how to install and configure DHCP on your Windows Small Business Server network, open Help and Support and search for "Installing a DHCP server."
I need to modify the phone number used by my dial-up connection to connect to the Internet.
Cause: If you use a dial-up connection to connect to the Internet, the dialing is handled by the firewall on your computer running Windows Small Business Server 2003. As a result, to change the phone number used by the dial-up connection to the Internet, you must modify the connection information in the firewall settings for your computer running Windows Small Business Server 2003.
Solution: The easiest way to change the phone number used by your dial-up connection is to run the Configure E-mail and Internet Connection Wizard and add a new dial-up connection.
Note
If you do not want to modify settings defined in the last run of the wizard for a specific component, select the option to not make changes for that component. You can then bypass the associated pages for that component.
Note
Running the Configure E-mail and Internet Connection Wizard does not require the computer running Windows Small Business Server to restart. However, users will experience a temporary loss of connectivity to the Internet while necessary services are restarted.
I am having problems connecting to the server from a client computer.
Cause: The network adapter on the client computer might be configured with a static IP address. Since the server performs network services that are dependent on the IP address of the local network adapter, using a statically assigned IP address on a client computer may result in connectivity issues with these services.
Solution: Configure the client computer to use DHCP to acquire an IP address. You must use an IP address that is within the scope of your existing firewall device.
If a router provides the DHCP service, you must configure the service for your network. For more information, see Appendix C in Getting Started.
I need to change the IP address of the network adapter that connects to the Internet from dynamically assigned to statically assigned (or vice versa).
Cause: The DHCP server at your Internet service provider (ISP) has switched from using a dynamic IP address to using a static IP address.
Solution: Reconfigure the network connection.
To reconfigure the network connection
1. On a computer running Windows Small Business Server 2003, click Start, point to Control Panel, point to Network Connections, and then click the network connection you want to reconfigure.
2. Double-click Internet Protocol (TCP/IP), and then modify how the IP address is assigned to the network connection.
Important
If you are using a router to connect to the Internet, you must use a static IP address for the external interface (the interface that connects to your ISP) of the router. For more information, see the router manufacturer's documentation.
Troubleshooting Your Intranet
The user is prompted for credentials when trying to access the internal Web site.
Cause: The internal Web site is based on Windows SharePoint Services. To use this site, users must be members of a Windows SharePoint Services site group. A user who is prompted for credentials does not have a site group membership.
Solution: Create user accounts based on Windows Small Business Server templates. User accounts based on these templates have permission to access the internal Web site because the templates are members of the site groups by default.
For more information, open Help and Support, and search for the topic "To add a user account."
Documents on the internal Web site cannot be saved or edited.
Cause: The client computer might be running a version of Microsoft Office that is earlier than Office XP.
Solution: Upgrade the application on the client computer to Office XP or later so that the user can save or edit documents on the internal Web site.
Search is not available on the internal Web site.
Cause: The computer running Windows Small Business Server might be running Microsoft SQL Server Data Engine (MSDE). MSDE does not support full text searches.
Solution: Upgrade MSDE to SQL Server 2000 or later and add full text search components. Evaluation and Not for Resale versions of SQL Server cannot be used to upgrade MSDE.
The logon page for Remote Web Workplace appears in search engine results on the Internet.
Cause: Components of the Internet called "Web robots" automatically search and catalog documents and pages that are published to Web sites by following hyperlinks on the various pages that have been published. You may experience this problem if you are not running Windows SBS 2003 with Service Pack 1 or Windows SBS 2003 R2.
Solution: Either install Service Pack 1 for Windows SBS 2003 or upgrade your server to Windows SBS 2003 R2. By default, both of these prevent Web robots from cataloging Web sites on your server, including WWWRoot and Remote Web Workplace.
For more information about Web robots, see the Web site (http://go.microsoft.com/fwlink/?LinkId=25134).
Troubleshooting Shared Network resources
Faxes are not being received.
Cause: If no fax errors appear in the event log and you have an external modem and the fax service is running, the modem may need to be reset.
Solution: Unplug the modem, and plug it back in to reset it.
No option to route faxes to the document library ("Route to Document Library") is visible in the Fax Configuration Wizard or the Fax Admin console.
Cause: You uninstalled and then reinstalled Fax Services using Add/Remove Windows components in Control Panel.
Solution: Uninstall Fax Services using Add/Remove Windows components in Control Panel, and then reinstall the services using the Install option in Windows Small Business Server 2003 Setup.
Note
There is no option to "Reinstall" the Fax Services in Windows Small Business Server 2003 Setup.
To uninstall and then reinstall Fax Services
1. Click Start, point to Control Panel, click Add or Remove Programs, and then click Add/Remove Windows Components.
2. In the Windows Components Wizard, clear the Fax Services check box.
3. Click Finish to close the wizard.
4. In the Add or Remove Programs dialog box, under Currently installed programs, click Microsoft Windows Small Business Server 2003, and then click Change/Remove.
5. Follow the instructions until you reach the Component Selection page.
6. To install Fax, under Action for the Fax Services, click the drop-down list, and then change the action to Install.
7. Click Next to continue. Follow the instructions for completing Setup.
Users are unable to log on to the server following a virus scan
Cause: You may encounter this issue if a virus is detected in an e-mail message while running a virus scan or while using real-time virus scanning on a computer running Windows Small Business Server 2003. In some scenarios, services and applications do not function properly. Event log messages are logged for affected services.
Solution: Consider excluding some folders (such as e-mail and fax queues, and SQL databases) from real-time virus scanning. If the antivirus software has a "quarantine" feature, consider turning it off. For information about how to do this, visit the Web site of your antivirus software provider, or consult the online Help or user manual that came with the antivirus software.
Consult your antivirus software provider to determine whether they offer an update for the problem.
Note
A quarantine state indicates that at least one virus was found and that your system may be infected. Make sure you have the latest virus signature installed on the server, and then perform a thorough scan for viruses. If quarantine happens repeatedly, ensure that all computers on the network have antivirus software running.
Services or applications do not function properly after a virus scan
Cause: You may encounter this issue if a virus is detected in an e-mail message while running a virus scan or when using real-time virus scanning on a computer running Windows Small Business Server 2003. In some scenarios, services and applications do not function properly. Event log messages are logged for affected services.
Solution: Consider excluding some folders (such as e-mail and fax queues, and SQL databases) from real-time virus scanning. If the antivirus software has a "quarantine" feature, consider turning it off. For information about how to do this, visit the Web site of your antivirus software provider, or consult the online Help or user manual that came with the antivirus software.
Consult your antivirus software provider to determine whether they offer an update for the problem.
Note
A quarantine state indicates that at least one virus was found and that your system may be infected. Make sure you have the latest virus signature installed on the server, and then perform a thorough scan for viruses. If quarantine happens repeatedly, ensure that all computers on the network have antivirus software running.